FREQUENTLY ASKED QUESTIONS
QUESTIONS AND ANSWERS
Q. What is your returns policy?
A. Please choose carefully before placing an order. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or store credit where goods are faulty. Please retain your receipt for proof of purchase.
Q. I just received by order and something is damaged/wrong, what can I do?
A. It is preferable for returns of faulty goods to be made in store. Alternatively contact the store direct to make other arrangements.
Q. What is Super Tuesday?
A. Super Tuesday is our special discount day for members where we offer 20% off RRP on most products in store on the first Tuesday of every month. We also offer a member day once a month on a Saturday from 9am-4pm.
Q. How do I become a member?
A. Fill out our form online or come in store to complete a few details.
Q. Can I buy practitioner products from you?
A. We do have a dispensary in store, talk to one of our friendly naturopaths for service and advice. Please note we are unable to sell Practitioner products online.
Q. What if I can’t see the exact product on your website that I want?
A. Please contact us direct on 9707 1148, we may be able to order the product in for you or offer you an alternative.
Q. What days do you do deliveries?
A. We offer deliveries on Wednesdays and Fridays, orders need to be placed by 3pm on the previous day. There is a delivery fee of $5 on minimum purchase of $20 within a 10km radius. We also deliver between a 10km-20km radius ($10 delivery fee). Please contact us direct should you be outside of this radius.
Q. Can I order fridge/refrigerated items?
A. Yes, our driver will leave your items with a cold pack. If you are not going to be home on the designated day, please leave a suitable esky or cold box for our drivers to leave these items in.
Q. How do I place an order?
A. Contact us direct by phone or email or alternatively complete the checkout order form on our website. If you are emailing us, please be sure to include a contact phone number.
Q. How do I pay?
A. Once we’ve received your order, we will contact you to arrange payment by card over the phone. Our drivers do not accept or carry cash. Alternatively, we can provide you with our bank details to arrange payment via EFT. Once the payment has been received, your order will be processed.
Please note we do not store your payment details and we never write your card details down if you ring us and order over the phone.